There is a serious defect in the Safeway app. It is something you should think about if you decide to order groceries using the Safeway app yourself. When you order groceries from Whole Foods or Amazon Fresh, if an item is out of stock, you get a text message telling you that the item is out of stock and asking you to approve or reject a suggested substitution. Safeway does not have that feature. As a result, Safeway pickers use their own judgment when making substitutions if an item is out of stock. I have ordered groceries twice using the Safeway’s app, and on both occasions, I got substitutions that were so awful that I threw them out as soon as they arrived. Last week, I ordered a half gallon of half & half to make panna cotta. Safeway was out of half & half, so without asking for my approval, the picker substituted fat-free half & half. Fat-free half & half (see photo below) is a horrible product. Nobody should buy or consume this stuff. I think people who buy fat-free half & half do so because they assume that it is a low-calorie alternative to real half & half, which it isn’t. Fat-free half & half is not a diet food. To compensate for its lack of flavor and creaminess, fat-free half & half is loaded with corn syrup and sugar. You are not going to lose weight putting this stuff in your coffee instead of the real thing. In order to make fat-free half & half look thick, like real half & half, it also contains carrageenan, a thickener made from Irish moss. Carrageenan is not good for you. It is banned in some countries. Fat-free half & half also contains artificial flavoring and preservatives. As soon as I saw what Safeway delivered, down the drain it went. I will not order anything again from the Safeway app until they fix this problem. As I said last month, I am a fussy food buyer.